What happens when you use the ideas of open source and hackability in a society, and a city ?

Hackability: allowing and encouraging people to make an environment be what they want it to be. Reciprocity between users and designers. Transparency and graceful responses to unanticipated uses.

Friday, June 29, 2007

City News: Gail Daniel, St. Martin De Porres Senior Center

From the Providence City News Series...

If presiding over 4 children, 14 grandchildren, and 11 great grandchildren isn’t enough for family matriarch Gail Daniel to keep her on her toes, volunteering and participating in the multitude of daily activities at the St. Martin De Porres senior center keeps this 72-year old busy for sure.

Rooted deeply in Providence, Gail stays very much involved in her community and is well aware of the important role that neighbors and family members play in helping our City’s seniors stay mentally and physically active. Even with an arthritic back and an ailing knee, Gail makes it to the center, as she does almost everyday, to meet and assist her peers.

She takes the time to talk to City News about the value of hard work, keeping active, and doing building relationships with your community.

How long have you lived in Providence?

My whole life -- I’m 72 years old and I was born in Providence and I’ve lived my whole life in Providence.

What neighborhoods have you lived in?

I was born on the East Side and I lived there until I was maybe 22, and then I moved to South Providence. I lived in South Providence until I was maybe 30 and then I moved to Marlborough Avenue (in the Elmwood section) and I lived there for oh! – a lot of years – I don’t remember exactly how many years! And then I moved past Roger Williams Park. I bought a house there and lived there for about 20 years. Now I live with my daughter on Potters Avenue (in South Providence).

What do you like most about your neighborhood(s) and the City?

I worked in the federal court and traveled all over. Providence is my home and I wouldn’t want to live any place else. I like to go to other places on vacation but I want to live here.

Why? What has made it home for you?

Well, for one thing – the four seasons. I’ve been to the south, I’ve been up north. They get a lot of snow up north and they get a lot of heat in the south. Providence – we get hot weather, we get a hurricane every now and then but for the most part the weather is ideal.

The people are great. I remember when we had the blizzard of ’78 and for a week I couldn’t go to work. No matter where you went – up the street, down the block – everybody was very helpful. They talked to you and you talked to them. Storekeepers were very nice. Even if you didn’t have the money, they still gave you the food. After the week was over, they cleaned up everything and people were back to doing what they were doing before but for that week, it was really, really great.

Even now, I find – since I have this arthritis on my knee and I sit on my porch a lot – I find that there are different ethnicities (in my neighborhood). There are Asians there, Puerto Ricans there, Blacks there. I sit on my porch and they go by and wave. I wave to them. My new neighbors introduce themselves to me and I introduce myself to them. I dropped my cane on the ground and the kids came and picked it up for me. So, it’s that kind of stuff that makes it nice to live here. You know. For the most part, I don’t want to live any place else.

What are some of the changes you’ve seen in your lifetime since you’ve lived in Providence?

Oh! A lot of changes!

What stands out the most for you?

I think Mayor Cicilline is doing a good job. He’s come here to the Center and I’ve met him in a lot of different things. He’s done a lot for the City.

I have to say that the one thing I’m really thankful to Mayor Cicilline for is the new garbage bins (The Big Green Can). We had a lot of rats in our neighborhood and I have to say that with his help, it’s been a cleaner city. Because the bins close, the rats have no place to go, no place to eat. I have to say that’s one of the good things that have happened.

How do you stay active as a senior? Tells us about the activities you participate in at the St. Martin de Porres Senior Center.

I try to stay active. I come to the center every day, just about. We have a program called the St. Martin de Porres Family Guild, which started thirty years ago. I wasn’t old enough to belong to the guild at the time but I belonged to the guild because my mother was a senior.

The family guild was made up of children and grandchildren of seniors to help them raise money, do some of their activities – like we ran a bingo for them for a lot of years to support them.

Today, I’m the president of the family guild. I’m also the president of the FACTS committee here and we do a lot of things to raise money for our director at the center and to help her with the budget.

They have a lot of programs going on here: a computer class, exercise class, arts & crafts class, Bible study class. So, every day there’s something going on and it’s a chance to come out and meet with your peers. Rather than sitting at home by myself seven days a week, I can come here five days a week and meet with my friends and we talk about things.

Once a week, they have programs to give seniors information about medical issues, or housing, or whatever so we get a lot of information from our director and her staff. Then, in the afternoon, we play cards. So there’s always something going on here. We enjoy it very much.

I’m on the nutrition council too which is part of Meals on Wheels. We sit down and go over the meals before they’re given out to the centers. Every center is involved in it and I enjoy that. We get to meet the managers of the meal site and tell them what we like and dislike and they’re all very nice.

So, yeah – I’m also on that council. Let’s see what else do I do ….

Oh yeah! I helped with the Mayor’s Night Club at Noon program last week and that was a big success. We had a lot of fun with that. We do a lot of things!

It’s terrific that you are so active in your community. Why do you think it’s important for seniors to remain active?

Coming to the center is one of the things that keep them active. Most seniors live alone. There are some that live with their family like me I live with my daughter but she works two jobs so I’m at home basically by myself during the day anyway.

It gives me a chance to come out and keep my brain and mind active by talking with other seniors and doing something. You know, you sit at home and watch TV all day and after awhile your brain is not working and you get in a rut. I see a lot of seniors that get sick and die because they do that and they don’t come and meet with other people.

I swore when I first retired I was not going to be one of those that came to the center five days a week! Well, I’m here five days a week! My leg feels bad today but I still came today because I can’t just sit at home. I have to get up and move. So I got up and got dressed and came to the center. And that’s the story of my life!

What do you tell your peers about staying active?

I just tell them to come out and join us. We try to do programs here.

Oh! I forgot to say that we do a bingo here three days a week and they get a lot of seniors that come out for that. And I just try to tell them just to stay active, come to the center because we do a lot of things. We try to do a program once a month something different just so seniors can come out and see what we’re doing.

We have one of the larger meal sites here and people come and have lunch. A lot of times when you’re at home by yourself you don’t eat right either but here you get a nutritious meal five days a week and a chance to talk to your peers.

We laugh a lot and play cards a lot! It’s just fun.

What is the wisdom you impart to younger generations about life?

The younger generation is nothing like the older generation, okay?! I have a grandson (I have a lot of grandsons) who lives with me that works at Walgreens. He’s always late but he’s right around the corner from the job. I tell him, ‘you couldn’t work for me!’

In my day, you got a job, you stayed there, you went to work everyday unless you were really sick, and you went to work on time. The generation today they don’t care about anything like time, they don’t care about staying on the job, they move around a lot, but --- I can understand that because jobs have changed.

In my day, if you stayed with a job, you got an excellent pension when you retire. Nowadays, those pensions have changed into IRAs and all that stuff where if you put your money in then you’ll have money when you retire. And so, in a lot of these jobs today, kids don’t feel like they should stay in a job. They hop from job to job to job. This is one of the big changes I see in the workforce today.

So I tell my grandchildren to stay in school, get a good education, and if you’re in the workforce, go to work and go on time and do the best you can regardless of the circumstance. That’s what I instill in them.

Gail had a long career in the federal court system in Providence that spanned three decades, retired, got bored, and got a job as a surveillance officer at the Foxwoods Casino – a job she stayed in for seven years while commuting back-and-forth from Providence to Connecticut, then she retired again. She’s intimated that she’s thinking about coming out of retirement for a second time and is looking to get a new job again! For this active senior, nothing – not even a bad knee – keeps her from making sure her day is jam-packed with stimulating activities, while at the same time, inspires others to do the same.

If you or a member of your family is a senior and are interested in participating at the St. Martin de Porres Senior Center, you can call 401-274-6783 or visit them at 160 Cranston Street.

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Thursday, June 21, 2007

The Rise of the Pro-Am (Part I)

Part of developing a hackable society is having a community of users who also feel willing to engage and capable to contribute. In the past, this has not been the pattern of cities. Experts - politicians, technocrats, and their close associates in law or business - made decisions in small circles where knowledge and power were highly circumscribed. Citizens - residents and employees - lived with these decisions, or they could push back against them in elections, pickets, protests, or strikes. Co-creation was impossible in a world where only one group had all the knowledge and power.

Today we are witnessing something much different - the rise of the Pro-Am Citizen. Pro-Am stands for "Professional Amateur", and it was coined by Charles Leadbetter, a social scientist in Britain in a 2004 white paper. Leadbetter's thesis, that a fundamental shift in knowledge and power from centralized to diffuse and distributed was allowing amateurs, who had the enthusiasm to work to professional standards, to play an increasingly important role in shaping our societies and economies.

I'm not going to restate Leadbetter's ideas here, but they are a good read, and his group and others have documented the Pro-Am revolution around the world. What I love is seeing the emergence of Pro-Am cultures here in Providence, because they are hackability at work.

Here's a few recent examples:

The Urban Planet Discussion Board: filled with urbanist fan-boys and powered by a core of pro-am urban planners, this group more exhaustively and publicly documents new buildings, restorations, parks, and other planning developments than any official forum ever could. Using low-barrier internet tools like Google Earth, Map mashups and photo sites, they offer and discuss alternatives for development projects in ways that were previously the purview of architects and city planners.

Witness the unfolding tackling of the Vista Della Toro, a planned luxury hi-rise in Federal Hill. Planned on vacant lots, this big-ticket project would historically have been unveiled to the city when it broke ground, way past critical city meetings and design reviews. UP's pro-am's spotted up the early signs of the developer clearing critical and controversial city zoning hurdles, showed up at the city meetings, found and publicized the planned design. UP's pro-am core of "plan-atics" ably critiqued the project's fit with Providence's comprehensive plan, and proposed alternate design options with visuals on the UP website.

The East Side Public Education Coalition: what started as a traditional protest movement has become a highly influential pro-am education reform group. In 2006, a group of residents, parents and teachers on the East Side of Providence who are passionate about public education and neighborhood schools got together to protest the closing of Nathan Bishop Middle School, the only middle school on the East Side. Since a mutual abandonment between East Side parents and Nathan Bishop had decimated neighborhood attendance in the 70's and 80's, the Providence Public School district was right to ask whether East Siders would show up to recommit to a public middle school if Nathan Bishop was reinvented and reinvigorated.

What followed was a fascinating evolution, as ESPEC realized the "experts" didn't have all the answers, and needed someone on the other end of the line to co-create a new school. ESPEC's pro-ams have engaged and held accountable the City and school district, held open forum debates on the structure and organization of a new Nathan Bishop, advocated at the policy and state education funding levels, and worked with the district-hired architectural firm on new school design options. Their blog and use of internet advocacy tools like CitizenSpeak have made them the go-to resource for other local groups looking to shape their local education environment.

In Part II I'll look at what these pro-am groups have in common, and how the city could embrace these pro-am citizens to co-create the next version of Providence.

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Monday, June 4, 2007

City News: Harry Papavasilou, Dairy King

From the City News interview series...

My Business: Cranston Street Dairy King Harry Papavasilou doesn’t do it for the money

This Wednesday, one of the warmer days we’ve had so far, many people were flocking to their favorite lemonade and ice cream stands to cool off. One such destination in Providence has been around for almost half a century, and in the last three decades, Greek immigrants Harry Papavasilou, and his wife Penny, have been serving their popular banana boats and sundaes at the Dairy King Ice Cream on Cranston Street.

With eager young faces waiting in line, and tons of flavor combinations and sweet treats to choose from, Harry takes a few minutes off a busy, hot day to chat briefly with City News about why he loves his job.

How long have you owned the Dairy King?

I’ve owned the business for 29 years, since 1978.

Tell us how you got into the ice cream shop business.

My cousin owned the Dairy King before me. I wanted to try something different. I wanted to go into my own business.

Is it a seasonal business?

Yes, April through September.

And your hours?

11 to 11, Monday through Sunday.

What do you like most about doing business in the Cranston Street neighborhood?

I like the job because I’m good with people. I like working with people everyday.

In the last 29 years, what changes have you seen in the neighborhood?

Oh a lot. Every year, there’s something different. There’s more people, different kind of people – and they come here. I’ve never had a problem. I know everybody! And I’ve known them since they were babies!

Why do you think the neighbors like the Dairy King so much?

I take care of my customers. They love me and I love them. They call me by my first name – all the kids and their families. And everybody comes here, not just from Providence, but from everywhere. They’ve known about the Dairy King for a long time.

I’m very friendly with my customers. Some people they do this for the money. No – I do it because I love my customers. I love the people.

What’s the most popular item on the menu?

Sundaes, banana boats – and on hot days, frozen lemonade.

Can you tell us what’s in your frozen lemonade?

No, I cannot.

Well, I thought I’d ask. Okay, what is the difference between a Cabinet and a Milkshake?

It’s all the same thing. Different places call it different things. Some call it cabinets, some call it milkshakes, and some call it frappes. It’s a regional thing.

Why do you like this type of work?

Because I like it. If I wasn’t doing this, I’d be doing something else!

If you’re passing by Cranston Street, you won’t miss the Dairy King. Just follow the long line of happy customers to Harry’s stand. The Dairy King is located on 472 Cranston Street.

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Friday, June 1, 2007

Embracing Hackability

This week I had a visit from a fellow in Atlanta who is struggling to create positive change and a more engaged society in his own city. He's a frequent visitor to Providence, and marveled at our manageable scale, overlapping social networks, and cool groups and organizations. He loved the idea of a hackable city, where the citizens could co-create and re-invent their communities, sharing the best building blocks.

While we talked, I was half agitated, and half excited. Excited because we really do have a chance to do city-building differently in Providence. I've been to a lot of cities, and we have a rare combination of elements that make hackability possible, in a way that will never be true for Atlanta (trust me, I've lived there). Agitated because there is so much being left on the table. Every minute that a high school student, a new immigrant, a small business owner, a retiree is not engaged in co-creating their city is potential wasted. Every time we choose not to "share the code" of our neighborhoods, organizations, and city government - too much effort, too uncomfortable - is a missed opportunity to turn the virtuous circle faster.

A big part of the challenge is that we have no common language for sharing this stuff, and no place to go look for it. Before the 80's, our common language was built and shared in old style social institutions - churches, elks clubs, knitting circles, bowling teams. These thick threads of social fabric were the keepers of the local code, though their open source was highly localized.

Today: mobile, dispersed, distracted, digital. Our localized social institutions haven't kept up, so in our scarce leisure time we've retreated to home-and-hearth, or taken our social life virtual. Unfortunately, this has allowed our civic government to retreat within itself and harden its edges - for the past 20 years, no one really wanted to plug in anyway.

"Yeah", you say, "we've heard this social deconstruction riff before." True, but I don't think anyone's asking the next question. How do we move social and civic engagement to what's next? Not the incremental stuff, run a charette,have an open meeting policy, put a citizen services portal online. What will truly energize people to plug in, and to create new social environments with each other that are authentic?

Old and young are creating their own social structures that work for them. Retirees are moving to active senior communities. Mothers are using online discussion groups for support and self-expression. 40 year old guys are forming custom (dare I say - hackable) Harley clubs.

Our neighborhoods and cities must keep up, and leapfrog to what's next.

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